Thursday, February 26, 2009

The first days as motel ownwers


"It is really very simple" we were told over and over by our broker. And the sellers, once the negotiating was over all they wanted was to hand us the keys and drive into the sunset. A day or so and you will know everything that needs to done. We compromised on a week.
It is quiet simple once you have done it for awhile but the first weeks were extremely hectic. We took over in the midth of summer which is high season. With close to 100% occupancy. People are coming and going all day long. I think that we did not sit until winter descended. By that time we were so tired we fell asleep any time any place. The beauty of running a hospitality business is that is very varied, somewhat unpredictable and in the busy seasons - fast moving.
The day starts very early (usually 6:00 am) and ends at midnight. All that time you have to be ready to answer, explain, smile, listen, change lights, TV remotes, give extra blankets and even...yes, chase flies.
People expect you to be there for them, and rightly so.
Most are nice and pleasant but some even though they are not, are still your guests.
Yet, when we finally manage to stop for a minute and breath, we knew, if we mange to go through the first season, we can do it.

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