Little things means a lot.

Little things go a long way. Investing in your guests means paying attention to many seemingly small things. I spend a lot of time on lets see...soaps for example. What kind of soap to put in the rooms that will look nice, smell nice and give an impression of an somewhat upscale place. Towels are another example. I like big bath towels and so I purchased for the motel the biggest that I could find. Breakfast was another investment that we did. Even though it means more money we are continuously updating what we give our guests. Adding more items. We realized how important breakfast is and how it gives the guests a sense of added value. We added tables to the breakfast room and opened it all through the winter which meant heating it even if there are only handful of guests.

All these things means more money that needs to be spend. It is especially tricky because this is the sort of investment that you cannot actually see the direct return and you have to believe that every happy guest brings another or better yet comes back.